Support

We answer within two business days at support@sunflowervoice.com.

My recording did not process

Your audio is saved on your phone the moment recording stops, even if transcription fails. Open the entry and tap Retry, or wait for a stronger connection if you use server transcription.

Recover an entry

Entries stay on your phone until you delete them. Check nearby dates in the calendar in case the entry was moved to another day. Deleted entries cannot be recovered inside the app, so export first if you might want a copy.

Privacy and processing

Transcripts are made on your phone by default. You can turn off automatic transcription, require Wi-Fi, or choose Sunflower’s server for better transcripts in Settings → Transcription. In Your Words is a separate permission. See the Privacy Policy.

Subscription and cancellation

Your membership is managed by Apple. To cancel or change plans, open Settings on your iPhone → your name → Subscriptions → Sunflower. Changes take effect at the end of the current period and you keep access until then. Refunds go through reportaproblem.apple.com.

Export your journal

Settings → Export and data → Export all entries creates a ZIP with audio, transcript text, metadata and photos. Export works whether or not your membership is active.

Delete your account

Settings → Export and data → Delete account and all journal data. Type DELETE to confirm. Journal data is removed from the phone immediately and account data from our server within [30] days; you will receive an email confirmation. Deleting your account does not cancel an Apple subscription; cancel that in your Apple ID settings first if you do not want to be billed again. If you cannot access the app, email support@sunflowervoice.com from the address on your account and we will delete it for you.

Recording other people

Consent laws vary by location. If you record a conversation, check the rules where you live.

Contact

support@sunflowervoice.com. Please do not send recordings or transcripts unless we ask; we never need them to help.